PRODUCTIVE FX

EARNINGS

LOADING KNOWLEDGE BASE

KNOWLEDGE BASE & SUPPORT

Frequently Asked Questions

Everything you need to know about trading, deposits, security, and more — answered clearly.

24/7
Live Support
< 2 min
Avg. Response Time
120+
Countries Supported
1M+
Active Traders
99.99%
Platform Uptime

Got Questions? We've Got Answers.

Browse by category or scroll through all topics below.

Creating an account takes under two minutes. Click Get Started, enter your email address, create a secure password, and verify your email. Once verified, you can immediately explore the platform and fund your account to begin trading across forex, crypto, indices, and commodities.

A demo account requires no KYC — you can trade with virtual funds immediately. For live funded accounts, identity verification is required to comply with financial regulations and protect our users. Verification typically completes within minutes and requires a government-issued ID and proof of address.

Each user is permitted one live trading account per individual. However, you may operate a demo account alongside your live account at any time. If you require a separate account for business or institutional purposes, please contact our support team to discuss multi-account arrangements.

We offer 100+ tradeable instruments across four major categories: Forex (50+ major, minor, and exotic currency pairs), Crypto (Bitcoin, Ethereum, Solana, XRP, and more), Indices (S&P 500, NASDAQ, FTSE 100, Dow Jones), and Commodities (Gold, Silver, Crude Oil). New assets are added regularly.

Leverage varies by asset class. Forex pairs offer up to 1:500, indices and commodities up to 1:100, and crypto instruments up to 1:50. We offer negative balance protection on all accounts — you can never lose more than your deposited funds, regardless of market conditions.

Forex is available 24 hours a day, 5 days a week (Sunday 5pm ET to Friday 5pm ET). Crypto markets are open 24/7, 365 days a year. Indices and commodities follow their respective exchange hours with some extended sessions. You can check live market hours directly in your trading dashboard.

Copy Trading allows you to automatically mirror the trades of verified top-performing traders on our platform in real time. Simply browse our leaderboard, select a trader whose style matches your risk appetite, choose how much capital to allocate, and every trade they place is replicated proportionally in your account. You can start or stop copying at any time.

All trading involves risk, and leveraged trading can amplify both gains and losses. Markets can move rapidly due to economic news, geopolitical events, or liquidity shifts. We encourage all traders to use our built-in risk management tools — stop-loss orders, take-profit targets, and position-size calculators — and to only trade capital you can afford to risk. Past performance is not indicative of future results.

The minimum deposit to activate a live trading account is $100 USD. There is no maximum deposit limit. We support multiple funding methods including bank wire transfer, major credit and debit cards, and leading cryptocurrencies such as Bitcoin and Ethereum. Deposits are typically credited instantly or within one business day.

Log in to your account and navigate to the Wallet section. Select your preferred deposit method — bank transfer, card, or crypto. For crypto deposits, a unique wallet address is generated for each transaction. Once the transaction is confirmed, your balance updates automatically. All deposit pages are secured with SSL encryption.

You can submit a withdrawal request at any time from your account dashboard. Withdrawals are processed within 1–3 business days depending on your chosen method. Crypto withdrawals are typically faster. Funds are returned to the same payment method used for your deposit in line with anti-money laundering requirements. Our support team is available 24/7 to assist with any withdrawal queries.

Productive FX Earnings charges zero fees on deposits. Withdrawals are also free for most methods; however, your bank or payment provider may apply their own transfer fees. For crypto withdrawals, a small network gas fee may apply depending on blockchain congestion at the time of the transaction. Full fee information is displayed before you confirm any transaction.

Yes. Client funds are held in segregated accounts, fully separated from Productive FX Earnings' operational capital. This means your funds cannot be used for any company activity and are protected even in the unlikely event of company insolvency. We also maintain reserve liquidity and use cold-storage for all crypto holdings.

All personal and financial data is encrypted using AES-256 encryption — the same standard used by leading global banks. Our platform operates over TLS 1.3 connections, and we conduct regular independent security audits. We never sell or share your data with third parties for marketing purposes.

Yes. We strongly recommend enabling 2FA on your account. You can set it up via your Security Settings using an authenticator app (Google Authenticator, Authy). Every login and withdrawal attempt can be secured with a time-based one-time password (TOTP), adding an extra layer of protection even if your password is compromised.

Yes. The Productive FX Earnings mobile app is available for both iOS and Android. The app offers the full trading experience — live charts, one-tap order execution, portfolio management, deposit and withdrawal tools, and real-time push notifications for price alerts and account activity. Download it from the App Store or Google Play.

Our platform is powered by TradingView technology, giving you access to 100+ technical indicators, 50+ drawing tools, multi-timeframe analysis, and advanced chart types including Heikin Ashi and Renko. We also provide AI-powered trade signals, economic calendar integration, and real-time news feeds — all within the same interface.

Productive FX Earnings maintains a 99.99% uptime SLA backed by redundant server infrastructure across multiple global data centres. Order execution is sub-millisecond with zero requotes, routed through Tier-1 liquidity providers. Our systems are monitored 24/7 by our engineering team to ensure uninterrupted trading, even during peak volatility.

Absolutely. Our demo account comes pre-loaded with $50,000 in virtual funds and mirrors live market conditions in real time. There is no time limit on the demo — practice as long as you need, test strategies, and get comfortable with the platform before committing real capital. No KYC required to open a demo account.

💬

Still have questions?

Our support team is available 24/7 via live chat, email, ready to help with anything.

Ready to start trading?

Join 1M+ traders on the platform built for precision.

Create Free Account →

No KYC for demo • Instant funding • Cancel anytime